Use Email


If your account comes with email service, this tutorial will show you how to use it to send/receive email and manage your email options. Before you can use this service, you have to make sure your domain has been setup and your mailbox has been created.

Once the email service has been setup for your account, you will receive your login details and will be able to start using email.  You may check and send email either by setting up the account with your favorite mailing program on your computer or using the web mail interface. Using the web interface you can also update your email account settings - e.g. change password, set forwarding or auto-responder.

Important: In all instructions below we have used mail.yourdomain.com. The [yourdomain.com] needs to be replaced with YOUR registered domain name. Also in email account user@yourdomain.com replace whole email address with the email you are setting up (eg: ted@bakers.com.au).

 

Configuring Mozilla Thunderbird to Connect Mailbox via POP3  

 

  1. Launch Mozilla Thunderbird.
  2. Click Create a new account. The Account Wizard starts.
  3. Click Email account and press Next >. Fill out the form that appears:
    • In the Your Name field, type in your name that will be shown to your e-mail recipients.
    • In the Email Address field, type in user@yourdomain.com.
  4. Click Next > to continue the Wizard. Provide the following information about your incoming server:
    • Select the POP type.
    • Type in mail.yourdomain.com in the Incoming Server field.
  5. Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in user@yourdomain.com in the Incoming User Name field.
  6. Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field.
  7. Click Next > to proceed to the final Wizard step. The summary information is displayed. Check if everything is correct.
  8. Click Finish to complete the Wizard. Your POP3 email account is now created.
  9. On the Thunderbird menu, select Tools > Account Settings. The Account Settings dialog window is displayed.
  10. In the folder list, select the just created account and click Server Settings. The incoming server settings for your account are displayed at the right part of the Account Settings window.
  11. Under Security Settings select SSL.
  12. In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed at the right part of the window. Here you can see all SMTP servers set up on your computer (if there any).
  13. Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows:
    • In the Description field (optional), type in a free-form description of your outgoing mail server.
    • In the Server Name field, type mail.yourdomain.com
    • Select the Use name and password checkbox and enter user@yourdomain.com in the User Name field.
    • Under Use secure connection select TLS.
  14. Click OK to save changes and exit the SMTP Server dialog box.
  15. Select your account ('Work Account') in the folder list of the Account Settings window. The account settings are displayed at the right part of the window.
  16. From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server.
  17. Click OK to save your changes and exit the Account Settings dialog window. You have just configured your POP3 email account.
  18. On the Thunderbird main window, click on the down-oriented triangle to the right of the Get Mail icon. The drop-down list opens that contains your existing e-mail accounts.
  19. Select the just configured account. You are prompted to enter the password
  20. Type in your password and select the Use Password Manager to remember this password checkbox if necessary.
  21. Click OK.
 
How to configure Microsoft Outlook Express to connect mailbox via POP3  

  1. Start Outlook Express. Choose Tools > Accounts from the menu on the top.
  2. Click Add button and choose Mail.
  3. Display Name: Type your mailbox display name user and click Next.
  4. E-mail address: Type your e-mail address user@yourdomain.com and click Next.
  5. Choose My incoming server is a POP3 server from the dropdown box.Fill in mail server information:
    • Incoming mail server: mail.yourdomain.com
    • Outgoing mail server: mail.yourdomain.com
    • Click Next.
  6. Fill in logon information:
    • Account name: Type your login user@yourdomain.com.
    • Password: Type your mailbox password.
    • Click Next, then click Finish.
  7. Select mail account named mail.yourdomain.com and click Properties button.
  8. Switch to the Servers tab.In the Outgoing Mail Server check My server requires authentication.
  9. Switch to the Advanced tab.In the Server Port Numbers check both This server requires a secure connection (SSL). Click OK.

Configuring Apple Mail 2 to Connect Mailbox via POP3  
  1. Open Apple Mail 2.
  1. Click Mail, and select Preferences.
  2. Click the plus sign (+) at the bottom to add a new account.
  3. Set Account Type as POP and fill out the following fields:
    • Enter Account Description.
    • Enter your name in Full Name field.
    • Enter user@yourdomain.com to the Email Address field.
  4. Click on Continue.
  5. Fill out the following fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • Incoming mail server: mail.yourdomain.com
    • User Name: user@yourdomain.com
    • Password: type in your password.
  6. Click on Continue twice.
  7. Fill out the following fields:
    • Outgoing mail server: mail.yourdomain.com
    • Check the Use Authentication checkbox.
    • User Name: user@yourdomain.com
    • Password: type in your password.
  8. Click on Continue twice.
  9. Click on Done.
  10. Click on Server Settings
  11. Close the current window.
  12. Click on Save.
 
Configuring Microsoft Office Outlook 2010 to Connect Mailbox via POP3  

  1. Open Outlook.
  2. Select File menu Info then click Account Settings. The Account Settings window is displayed. The E-mail tab is opened by default showing all your set up e-mail accounts (if there any).
  3. Click New. The Add New E-mail Account Wizard starts. You are prompted to Choose E-mail Service.
  4. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed.
  5. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You are prompted to Choose E-mail Service.
  6. Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • E-mail Address: user@yourdomain.com
    • Account Type: select POP3.
    • Incoming mail server: mail.yourdomain.com
    • Outgoing mail server (SMTP): mail.yourdomain.com
    • User Name: user@yourdomain.com
    • Password: type in your password.
  7. Click More Settings. The multi-tabbed window is displayed.
  8. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
  9. Move to the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:
    • In the drop-down menu located below the Incoming server (POP3) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, select TLS.
  10. Click OK to save your changes.
  11. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.
  12. After receiving Congratulations! All tests completed successfully, click Close
 
Configuring Microsoft Office Outlook 2007 to Connect Mailbox via POP3  

  1. Open Outlook.
  2. On the Tools menu, click Account Settings. The Account Settings window is displayed. The E-mail tab is opened by default showing all your set up e-mail accounts (if there any).
  3. Click New. The Add New E-mail Account Wizard starts. You are prompted to Choose E-mail Service.
  4. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed.
  5. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You are prompted to Choose E-mail Service.
  6. Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • E-mail Address: user@yourdomain.com
    • Account Type: select POP3.
    • Incoming mail server: mail.yourdomain.com
    • Outgoing mail server (SMTP): mail.yourdomain.com
    • User Name: user@yourdomain.com
    • Password: type in your password.
  7. Click More Settings. The multi-tabbed window is displayed.
  8. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
  9. Move to the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:
    • In the drop-down menu located below the Incoming server (POP3) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, select TLS.
  10. Click OK to save your changes.
  11. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.
  12. After receiving Congratulations! All tests completed successfully, click Close
  13. Click Next, and then click Finish.
 
Configuring Entourage 2008 to Connect Mailbox via POP3  

  1. Open Entourage 2008.
  2. Click Entourage, and select Account Settings.
  3. Click on New.
  4. Set Account type as POP. Click on OK.
  5. Fill out the following fields:
    • Enter user@yourdomain.com to the Account Name and Email Address field.
    • Enter your name in Name field.
    • Enter user@yourdomain.com to the Account ID field.
    • Enter your Mailbox Password to the Password field.
    • Check the Save password in Mac OS X Keychain checkbox.
    • Enter mail.yourdomain.com to the POP server field.
    • Enter mail.yourdomain.com to the SMTP server field.
  6. Press Click here for advanced receiving options.
  7. Check the This POP service requires secure connection (SSL) checkbox. Close the pop-up window.
  8. Press Click here for advanced receiving options.
  9. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option. Close the pop-up window.
  10. Click on OK.
  11. Close Accounts window.
 
Check & Send email using the Web Interface  

You can access your mailbox online using the web interface at mail.<mydomain.com>.  From here you can check and send email, change your password, set vacation messages, forward your email to another account.

  • Type in mail.<mydomain.com> within your browser address bar. You may want to bookmark this address as you will be using it frequently.
      

     
  • Then login with the account information our team has provided for your mailbox. Please note that your username is your complete email address, including your domain.
     

      
Once you login, you will see your inbox with a list of all incoming messages. Click on a message subject to open it.
  

  • To compose a new message, click on the Compose link on top
      


    Prepare your message and press Send.
      
 
Having trouble sending emails? Try This...  

 

1. You retrieve your mail fine, but may not send emails.
 If you are unable to send emails, but receive emails fine, your ISP might be blocking what is called 'Port 25', which is the port used to send email. ISPs usually block that port to cut down the amount of spam sent through their networks.
How to resolve:

  • Use port 587 rather than port 25 for sending outgoing mail. To change the port in Outlook click Properties for your mail account, and select Advanced tab. Enter 587 in Outgoing mail (SMTP) box.
             

 

  • Use the SMTP server of your ISP for sending email (contact your ISP for more information). Enter the new SMTP server in your mail account Properties, tab Servers (for Outlook).